Returns & Exchanges
At Mitchell Brands, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened products to ensure your peace of mind.
Initiate Your Request
Contact our customer support team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original, unopened packaging and include your order invoice and the provided RMA number inside the box.
Ship the Items
Send your return package to our fulfillment center using a trackable shipping service; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing