Frequently Asked Questions
Everything you need to know about your skincare journey with Mitchell Brands.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are Mitchell Brands products suitable for sensitive skin?
Yes, many of our products are formulated for sensitive skin. However, we always recommend performing a patch test on a small area before full application and consulting the specific ingredient list on each product page.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Do you test your skincare products on animals?
No, Mitchell Brands is committed to cruelty-free practices. We do not test our products or ingredients on animals.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.